Silver Fern Holidays Covid-19 Promise
New Zealand is a role model for the rest of the world for the way it is dealing with the pandemic. When international travellers are able to visit New Zealand, there is no doubt it will be one of the safest destinations to enjoy an amazing holiday.
However, in the meantime we understand that travellers are cautious about booking a trip to New Zealand not only because of health concerns, but the financial commitment that a ‘trip of a lifetime’ means.
That is why we are introducing our Covid-19 Promise
Book with Confidence
Once you have booked, you can relax about everything until 10 weeks prior to departure, when your balance is due.
At that point, if you still have concerns about Covid-19 and feel unable to travel you may:
- Postpone your trip with us to a future date as far in advance as 31 Dec 2023
- Or Cancel outright and receive a full refund for your the land arrangements
Important note : Refund policies from airlines may differ depending on the carrier and what class of seat you purchase. As always, please ask our advice.
If after paying your balance, you are subsequently advised by the Foreign and Commonwealth Office (or your respective government department) that you are not allowed to travel to New Zealand (or a stopover destination) or the New Zealand government prohibits entry your monies will be refunded in full by Silver Fern Holidays .
If you are not able to travel through illness or other unforseen event then you should reclaim your monies through your Travel insurance. Our suggestion would be to consider the Gold Plus Insurance offered by Holiday Extras.
Travel with Confidence
Our Hamilton office on North Island monitors New Zealand’s Covid-19 situation on a daily basis so that we can comply with all national and local regulations that may be in place when you travel.
For Pure Discoveries Small Group Tours we use our own vehicles so we have complete control when it comes to implementing safety and hygiene practices.
For all holidays, our close relationships with accommodation providers, car rental agencies, activity operators and local guides mean we work together to safely welcome you.
If you have any questions about your travel plans to New Zealand please get in touch with the Silver Fern Holidays team on 01636 813544 or email
Coronavirus Update May 2020
New Zealand’s early lockdown policy appears to have been successful in reducing the infection rate and fatalities. That is starting to ease and as the New Zealand winter approaches the country has time to plan its new tourism strategy.
New Zealand introduces quarantine measures to contain the Coronavirus
New Zealand, like most countries, has now imposed quarantine restrictions on arrivals into the country as a preventative measure to help contain the Coronavirus (COVID 19).
We are currently assisting our travellers in the country with any changes they may have to make to their travel plans and postponing trips for those intending to travel in the next few months.
The Silver Fern team also wish to stress that we continue to take bookings for the Pacific Spring, 2020 and Summer 2021 so do give us a call with your plans and ideas on 01636 813544 or contact us at .
Christchurch Update
On 15 March 2019 (NZT), a mass shooting occurred in Christchurch, New Zealand.
New Zealand’s Prime Minister has condemned the act of violence against innocent people and has described this as one of New Zealand’s “darkest days”. New Zealand’s national threat level has for the first time been lifted to high which triggers a number of actions to help keep people safe, such as increased aviation and border security. This includes additional security screening at Christchurch Airport.
Major Shooting Incident in Christchurch
As you may know by now there has been a major incident at two Mosques in the city of Christchurch with many casualties
Our priority to all of our travellers is to ensure that they are safe at all times. We are monitoring the situation and will contact you if you are due to travel with us or have friends or relatives that are currently travelling with us in New Zealand. We will be contacting all our travellers if they need to change their travel plans and will keep you advised of any necessary changes.
Our thoughts are with the families of those affected in Christchurch.
Earthquake on South Island
As you may be aware there was a substantial earthquake on new Zealands South island yesterday, affecting Hanmer Springs, Kaikoura and Wellington. Read more
Magnificent Doubtful Sound
A cruise out on the magnificent Doubtful Sound is an incredible experience and one that you won't want to miss on a trip to new Zealand
We're not sure quite how we could describe it adequately– even the first explorers got it wrong and incorrectly named it a Sound – which is a river-fed waterway, when in fact it is a Fiord, since it is a glacier-fed expanse of water. Anyway, who cares about the names – the fact is a trip out on one of the worlds most beautiful stretches of water is truly unforgettable.