Booking conditions

Booking Conditions – Your contract is with Roads Less Travelled trading as Silver Fern Holidays. ATOL 5305. All bookings are made and accepted in accordance with the terms set out in these conditions.

1. Booking Confirmation

Once you have chosen your holiday, please complete the booking form and send it to us together with a deposit of £250 per group member. Your booking is accepted by us when we issue and send you a confirmation invoice. If a booking cannot be confirmed, the deposit will of course be returned.

2. Balance of Payment

The balance of your invoice is due to be paid 12 weeks prior to the start of your holiday. If you book your holiday less than 8 weeks before your proposed departure date, the full price of your holiday must be paid at the time of booking. Failure to pay the balance by the specified time will result in the cancellation of your holiday and we will then impose the relevant cancellation charge as set out below.

3. Method of Payment

Deposits and balances are accepted by Bank Transfer only to: Silver Fern Holidays, Barclays Bank, Lincoln, Tritton Road Branch Sort Code 20 50 21. a/c 83163105.

4. If you wish to alter your booking

Subject to availability, and an administration fee of £25 per person, you may change your holiday arrangements after the issue of a confirmation invoice. If you wish to make a change to your holiday, we will do our best to accommodate you, but any change will be subject to availability and subject to you covering any associated costs of the amendment imposed by our suppliers. We treat as a cancellation and rebooking any transfer to another holiday within 8 weeks of departure.

5. Cancellation Conditions

If you wish to cancel your booking, you may do so by e-mailing or writing to us, but no cancellation will be effective until such written notice is received by us.

Period before departure date in which cancellation is made	Charge
More than 60 days	Deposit (plus any applicable airline cancellation fees)
More than 31-59 days	50% of holiday price (plus any applicable airline cancellation fees)
30 days or less	100% of holiday price

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6. If we alter or cancel your holiday plans

It is unlikely we will have to make any changes to your holiday, but your arrangements may be planned many months in advance. Occasionally changes may need to be made and we reserve the right to do so at any time. Most of these changes are minor and we will do our best to notify you of this, but we are not under any obligation to pay compensation. If there is a major change,you have the choice of accepting the changed arrangements, purchasing another holiday or cancelling in which case we will offer you a full refund of all monies paid to us.

7. Changes due to circumstances beyond our control

We will not be liable to pay any compensation if we are forced to cancel or in any way change part or all of your holiday as a result of unusual or unforeseen circumstances outside our control, the consequences of which could not have been avoided even with all due care. These include unavoidable technical problems with transport, changes imposed by rescheduling or cancelling of flights by an airline, the alteration of the airline or aircraft type, war or threat of war, civil strife, earthquake, industrial dispute, natural or nuclear disaster, fire, bad weather, epidemic or terrorist attack.

8. Surcharges

We will not impose any surcharges on the price of tour arrangements less than 30 days before departure. In addition, if surcharges become necessary before that time, we will absorb an amount up to the first 2% (excluding insurance premiums and any amendment charges) of any surcharges that apply. Surcharges may be imposed to cover increases in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports or airports, or the exchange rates applied to the package. If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid to us except for any premium paid for insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days of the date of our invoice.

9. Silver Fern’s liability to the Client

Silver Fern’s liability to the Client The Company accepts responsibility for the negligent acts and/omissions of its own employees or agents (but not air or sea carriers performing any domestic, internal or international carriage of any kind) in respect of claims arising as a result of death, bodily injury or illness caused to the signatory to the contract and/or any of the other persons named on the booking form. Claims under this condition, however, are subject to English Law in respect of any questions of liability or quantum and all proceedings shall be within the exclusive domain of the English Courts.

10. Complaints

If you have a complaint during your holiday, you must notify our host or local representative immediately and they will do their best to resolve the problem. Should it not be possible to resolve your complaint on the spot and you wish to write to us after your holiday, this must be done no later than 28 days after your return. Full details should be provided, and an investigation will then be made. We aim to settle all complaints amicably.

11. Excursions

Our representatives may, at your request, plan for excursions locally on your behalf. However, please note that if they do, the contract for the provision of the excursion will be between you and the supplier of the excursion and not between you and us. Therefore, when you purchase an excursion locally, your contract is with the local company and we have no liability whatsoever for anything which may go wrong on the excursion.

12. Car Hire

If you have booked car hire with us then you will have to comply with the terms and conditions of the car hire company as well as our own. On collecting your car, you will usually have to sign up to their terms and conditions. Our Supplier Contract is with Budget/Avis New Zealand. Please reference our information guide at
www.silverfernholidays.com/carhire

13. Special Requests

If you have any special requests, you should inform us of such requests at the time of booking. We will advise the relevant supplier of your requirements, but we cannot guarantee that such requests will be met. Furthermore, we have no liability to you if such requests are not met.

14. Suppliers’ Conditions

Airlines and other transport and accommodation providers have their own booking conditions or conditions of carriage and you will be bound by these as far as the relevant supplier is concerned. Some of these conditions may limit or exclude liability on the part of the relevant supplier. Where relevant, copies of such conditions may be available for inspection at our offices, or at the offices of the relevant supplier.

15. Transport delays

There is no guarantee that flights or other transportation will depart at the time specified, and we do not have any liability to you for any delay which may arise. Where such delay does arise, the relevant airline or other transport provider may provide refreshments and take any further appropriate action, but we will not have any responsibility to do so.

16. Baggage and personal effects

All baggage and personal effects are, always at your risk. We will not be responsible for any loss, damage or accident to any luggage or personal property.

17. Images

You accept any images of you taken whilst on any of our holidays may be used by us for marketing in any format current or yet to be invented.

18. Insurance

You must be suitably insured for your holiday for us to accept your booking.

19. Financial Protection

When you buy an ATOL-protected flight or flight-inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

20. Law and Jurisdiction

Your contract with us and any matters arising from it shall be subject to English law and to the jurisdiction of the Courts of England and Wales. 

21. Data Protection

In order to process your booking and ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide, such as name, address, passport details, any special needs / dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. However, we must pass the information on to the relevant suppliers of your arrangements, such as airlines, hotels, transport companies etc. The information may also be provided to public authorities by our suppliers, for customs / immigration purposes or as required by law. Where such information is required, if we do not receive this in time, your booking may have to be cancelled or an administration fee may be levied by the supplier and we reserve the right to pass this cost on to you. Additionally, where your holiday is outside the European Economic Area (EEA), controls on Data Protection may not be as strong as the legal requirements in this country. We will not, however, pass any information on to any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of disabilities, or dietary / religious requirements. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot process your booking. In making your booking, you consent to this information being passed on to the relevant persons .